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FAQs - additional concerns and questions

1. Why is locally sourced Blackmagic Design items priced differently from B&H, Amazon, and the like (often local is more expensive)? - Upon check out from online stores, Tax & Shipping will still be added to final price (with a chance of another local taxation once item/s reaches the postal service). The local distributor already covers ALL these expenses as well as covers warranty services and replacement costs. When buying from non local dealers/resellers, you will have to pay your own shipping for waranty claims and returns. 2. How do I claim warranty? - If unit is bought from a local dealer, kindly bring the said unit to the dealer and we shall take it from there. Contact us directly if there are any problems with your local dealer for warranty claims. 3. If unit isn't bought locally, but still under warranty, can I still claim warranty? - Yes you can but local diagnostics, handling and shipping to and from to region hub for repair or replacement will be at owner's expense. Warranty will only cover repair/replacement of item. 4. What are the benefits of buying from a local dealer? When dealer/distributor has available units, local dealer/distributor can lend you replacement units while your unit is being repaired/replaced

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Update announcements

Welcome to the Blackmagic Camera Setup! This software package allows you to update your Blackmagic Camera to the latest software release for new features, bug fixes and other enhancements. The software installer no longer installs the Desktop Video or UltraScope applications and they will need to be downloaded separately from the Blackmagic Design website: https://www.blackmagicdesign.com/support To use UltraScope via Thunderbolt with Blackmagic Cinema Camera or Production Camera 4K, download and install the Blackmagic UltraScope software. If you want to use Media Express with the supported cameras, download and install the Blackmagic Desktop Video software. Please ensure that your device is plugged into mains power before running the software update. To update Blackmagic Camera Fiber Converter you will need to ensure that the unit is powered from the camera using the URSA 12V power supply rather than SMPTE fiber during the update. For updating URSA Mini or URSA Broadcast from Camera 4.0 or above it is advisable to export your presets and LUT’s onto a card as they will be removed during this update. What's new in Blackmagic Camera Setup 6.1 What's new for Pocket Cinema Camera 4K Added support for pixel remapping in camera. Added 2:1 monitoring frame guide. Improved media formatting user interface. Improved audio monitoring latency performance. Improved auto focus performance. Improved signal to noise ratio performance of camera internal microphone. Improved power efficiency for improved battery life. Improved 3.5mm audio input selection interface. Improved AV sync performance. Fixed an issue where time and date is not updated on camera when connected to the Blackmagic Camera Setup utility. Fixed an issue where the 3.5mm audio input level is 6dB lower than expected. Fixed an auto focusing issue with Lumix 20mm f/1.7 lens. Fixed an issue where some USB-C external SSDs were not detected when connected before camera is powered up. Fixed an issue where some batteries might shut off earlier than expected. Fixed an issue where low battery indicator is not displayed appropriately. Fixed an issue with camera not being detected by host computer when connected to certain USB ports. Updated dynamic range and ISO chart in user manual. No new features in 6.1 for other camera models. Minimum system requirements for macOS macOS Mojave 10.14 or better macOS High Sierra 10.13 or better A suitable USB 2.0 port Thunderbolt port for UltraScope and Media Express when using Blackmagic Cinema Camera or Blackmagic Production Camera 4K Minimum system requirements for Windows Microsoft Windows 10 64-bit Microsoft Windows 8.1 64-bit A suitable USB 2.0 port A suitable Thunderbolt port when using Blackmagic Cinema Camera or Blackmagic Production Camera 4K Installing Blackmagic Camera Utility Before installing the software on Windows, we recommend that you run "Uninstall Blackmagic Camera Setup” first. The Blackmagic Camera Installer package installs: Blackmagic Camera Setup Uninstall Blackmagic Camera Setup User Manuals While installing Camera Update on URSA Mini and URSA Mini Pro you may notice a pause around the 10% mark in the install process, this is normal and will continue installing after around 20 seconds. After loading the software on the Blackmagic Cinema Camera PL, EF or MFT, you may notice a slight flickering on the built-in LCD screen. This is normal and expected behavior. The flickering will go away after a few minutes of operation. Additional Information Some applications may use third party code under license. For details please refer to the included "Third Party Licenses.rtf" document. Dowload for Windows: https://www.blackmagicdesign.com/support/download/878cd30c9aea48b1924f99c741e9af09/Windows Download for Mac: https://www.blackmagicdesign.com/support/download/878cd30c9aea48b1924f99c741e9af09/Mac%20OS%20X

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